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On the phone with Dell Support . . .
Posted: Sat Dec 04, 2010 11:05 am
by Scrappy69
My husband fell victim to one of those pop ups that appears to be a true Microsoft pop up . . . he now has a virus on his laptop.
I try to be nerdy, but I'm not nerdy enough to fix this. I've tried a system restore, no luck. DARN IT ANYWAY!!!!
Re: On the phone with Dell Support . . .
Posted: Sat Dec 04, 2010 11:06 am
by SusanZennario
Ugh, good luck!! Don't ya hate it when technology bites you in the butt!
Re: On the phone with Dell Support . . .
Posted: Sat Dec 04, 2010 11:46 am
by Scrappy69
OK, they kept me on hold for about a half hour only to try to sell me something!!!!!!!!!!!!!!!!!!! OMG! What a huge waste of time.
Re: On the phone with Dell Support . . .
Posted: Sat Dec 04, 2010 1:33 pm
by croppinmama
What do you have for firewall protection? We have Norton and we contacted them when it happened. They fixed it while on the phone. Mcafee does that to....so sorry, I know how you feel
Re: On the phone with Dell Support . . .
Posted: Sat Dec 04, 2010 4:41 pm
by LyndaKay
Who are these mean creators of computer viruses?
Re: On the phone with Dell Support . . .
Posted: Sat Dec 04, 2010 5:03 pm
by PezKat
Yeah, I wouldn't call the hardware mfr., I'd call your virus software people. Or look online somewhere like techsupportguy.com - they've got all the common issues listed w/fixes & usually have someone available to answer questions fairly quickly if you need it.
Re: On the phone with Dell Support . . .
Posted: Sat Dec 04, 2010 5:07 pm
by Marie D
burkecrafts wrote:What do you have for firewall protection? We have Norton and we contacted them when it happened. They fixed it while on the phone. Mcafee does that to....so sorry, I know how you feel
Totally agree!!
Re: On the phone with Dell Support . . .
Posted: Sat Dec 04, 2010 11:21 pm
by beachlover
oh, good luck!
Re: On the phone with Dell Support . . .
Posted: Sun Dec 05, 2010 6:21 pm
by Judy19
Good luck!
Re: On the phone with Dell Support . . .
Posted: Sun Dec 05, 2010 6:24 pm
by joeybrat2
If you can get online, download Panda software. Even if you can put it on one computer load it onto a stick then upload it to the laptop. Once installed keep running it over and over.
Re: On the phone with Dell Support . . .
Posted: Mon Dec 06, 2010 1:12 pm
by Scrappy69
burkecrafts wrote:What do you have for firewall protection? We have Norton and we contacted them when it happened. They fixed it while on the phone. Mcafee does that to....so sorry, I know how you feel
You know, I never thought to call McAfee. I might do that tonight. Though I did do a manual system restore and he may be all good now. UGH!