On the phone with Dell Support . . .

[Scrappy69]

My husband fell victim to one of those pop ups that appears to be a true Microsoft pop up . . . he now has a virus on his laptop. I try to be nerdy, but I'm not nerdy enough to fix this. I've tried a system restore, no luck. DARN IT ANYWAY!!!!

[SusanZennario]

Ugh, good luck!! Don't ya hate it when technology bites you in the butt!

[Scrappy69]

OK, they kept me on hold for about a half hour only to try to sell me something!!!!!!!!!!!!!!!!!!! OMG! What a huge waste of time.

[croppinmama]

What do you have for firewall protection? We have Norton and we contacted them when it happened. They fixed it while on the phone. Mcafee does that to....so sorry, I know how you feel

[LyndaKay]

Who are these mean creators of computer viruses?

[PezKat]

Yeah, I wouldn't call the hardware mfr., I'd call your virus software people. Or look online somewhere like techsupportguy.com - they've got all the common issues listed w/fixes & usually have someone available to answer questions fairly quickly if you need it.

[Marie D]

What do you have for firewall protection? We have Norton and we contacted them when it happened. They fixed it while on the phone. Mcafee does that to....so sorry, I know how you feel

Totally agree!!

[beachlover]

oh, good luck!

[Judy19]

Good luck!

[joeybrat2]

If you can get online, download Panda software. Even if you can put it on one computer load it onto a stick then upload it to the laptop. Once installed keep running it over and over.

[Scrappy69]

What do you have for firewall protection? We have Norton and we contacted them when it happened. They fixed it while on the phone. Mcafee does that to....so sorry, I know how you feel

You know, I never thought to call McAfee. I might do that tonight. Though I did do a manual system restore and he may be all good now. UGH!