A Cherry on Top
Yesterday I did a bunch of Product Reviews from my last order and I think I only got 5 pts. for the first product. Are we not getting cherry points for that anymore?
Cherry Jubilee
Deanna, I haven't done it for awhile, but I just wrote two, and the review board is way different than it was. And I see no place for points, so was it redone? Not sure if it removed points, it said the review will post in 24 hours.
I'm a way that's better, because I think people will review what they really like or dislike, rather than for the points. But we still may be getting the points just more work, lol.
I'll follow this to see what the answer is
I'm a way that's better, because I think people will review what they really like or dislike, rather than for the points. But we still may be getting the points just more work, lol.
I'll follow this to see what the answer is
Cherry Bomb
I'VE DONE A BUNCH OF REVIEWS FOR THE LAST COUPLE OF MONTHS AND I HAVEN'T GOT ANY POINTS FOR DOING THEM........ MAYBE THEY TOOK THEM AWAY TO SEE HOW MANY PEOPLE WOULD ACTUALLY DO A REVIEW WITHOUT GETTING A REWARD FOR DOING SO.............. JUST A GUESS BUT NOT FOR SURE.................... VALERIE
Cherry Tart
Following! The points were a nice motivation to write reviews!
Cherry Jubilee
I think it has to do with the new review system they are using.........it didn't allow for that aspect
Cherry Addict
I left three reviews this morning. One went through and I got points. The others show “Your review us being processed”.
Cherry Tart
There's another thread on this. It seems the system is wonky. I also got only1 review posted and received points out of 3.
In my case, it was the last item I reviewed, which was also a newly released product. Don't know if that's coincidence or not.
In my case, it was the last item I reviewed, which was also a newly released product. Don't know if that's coincidence or not.
A Cherry on Top
Thanks for your opinions, everyone. I hoped someone from ACOT would give us the official answer.
ACOT Employee
Hi everyone, this is an ongoing source of frustration for us as well. We are still giving out points for reviews, but we can only do that if our system knows about them. As long as they're going through and getting posted, you should be getting points for them.
We unfortunately don't have much control if they get stuck as processing though. We think, in this case, that the review system wants you to submit the feedback survey about the order the products were purchased on. You should have received an email from us after the order was delivered with the link to complete that. If not, we're looking at possibly adding this link to the order status page so you can complete it from there also.
Sorry for all the trouble and confusion, we'll keep working on it!
We unfortunately don't have much control if they get stuck as processing though. We think, in this case, that the review system wants you to submit the feedback survey about the order the products were purchased on. You should have received an email from us after the order was delivered with the link to complete that. If not, we're looking at possibly adding this link to the order status page so you can complete it from there also.
Sorry for all the trouble and confusion, we'll keep working on it!
Cherry Picker
Why not go back to the old system?
Last edited by LydiasPost on Sat Jun 15, 2024 1:28 pm, edited 1 time in total.
Cherry Cola
I checked today - did 2 and got points for 1. May come in later ("your review is being processed") - will wait and see if it ever comes in. The products were from the same order.
Hi everyone! 
My name is Susan and I love to scrapbook!
My name is Susan and I love to scrapbook! 
Cherry Jubilee
How many points did you get per review? I'm trying to keep track if I do one and see a 4 point difference in mine after having done 4 reviews.
Cherry Cola
Cherry Jubilee
Cherry Picker
Another point: this new system prints your real first name and last initial, not your ACOT user name, along with the review. I don't care for that.
Cherry Tart
LydiasPost wrote: ↑Sun Jun 16, 2024 2:26 pmAnother point: this new system prints your real first name and last initial, not your ACOT user name, along with the review. I don't care for that.
Me neither. I noticed it automatically put into the line but was able to edit it with Tam I Am. Only it shortened it to Tam I.
Cherry Tart
@Matt
If a link is sent as part of the delivery notice I wouldn't have seen it. I usually don't read through it and delete it. None is/was sent separately.
If a link is sent as part of the delivery notice I wouldn't have seen it. I usually don't read through it and delete it. None is/was sent separately.
Cherry Tart
I am still having problems, also. Quite frustrating, tbh.
ACOT Employee
Thanks everyone for the additional info and feedback. Sorry for all the frustration - we're still looking for the best way to handle this.
Cherry Jubilee
It's ok Matt. Yesterday I was watching TV and the screen froze. My sister and I worked hours on it and it ended up being an update on Verizon's end. So you aren't the only one with new issues.
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