Thanks everyone for the additional info and feedback. Sorry for all the frustration - we're still looking for the best way to handle this.

Hi everyone, this is an ongoing source of frustration for us as well. We are still giving out points for reviews, but we can only do that if our system knows about them. As long as they're going through and getting posted, you should be getting points for them. We unfortunately don't have much contr...

It still doesn’t work for me.  I left a review to try it out the day after it was supposed to be fixed following the directions and my review doesn’t show up.   Hmm, we're trying to track down what's happening here. I do see your reviews in the system, but they're shown as "pending" for s...

Hi everyone, the new system for leaving reviews is live everywhere now. You should see a "Write a Review" button by each eligible product when you view completed orders in your account. That will pop up a window and allow you to submit a review into the Shopper Approved system, which will ...

The way I leave reviews is by going to my account history, opening up my orders, clicking on a product and then leave a review. Nothing is showing up, despite the fact it did for 2 days (but I didn't get cherry points which is when I emailed) . After I sent the email all my reviews disappeared and ...

Matt, Why are points not showing up for leaving reviews then?  I have been going directly to product page after opening my orders, clicking on the individual items and they don’t show up and I am not receiving any points.  I left about 50 one day, they showed up the next day, but now they are all g...

Hi all, a little while back we switched over our product reviews to a new system - you may have gotten an email from or seen reference to Shopper Approved. Using their service makes our company reviews and our product reviews more authoritative and they can be displayed in search results on Google, ...

Sorry everyone - we're switching over the way that we collect and display reviews to a new system and we're still working out the kinks. I appreciate the feedback and we're looking at ways to improve how they display.

Hi. For the near term, I can send packages to my mother-in-law's house so I don't need to use FedEx. However, the less expensive shipping is no longer an option for me. Can you change this so I can place a small order using regular shipping while the summer sale is on? thanks in advance for your he...

Can you have it sent to a work/business address? Yes, we'll ship it to whatever address you put in! If you're shipping to an address other than your billing address, make sure to uncheck the box that says "Billing address same as shipping" and put in your correct billing address so the or...

Hi all, sorry for the frustration. It wasn't our intention to remove any functionality with the updates but it looks like we might have. Just to make sure I'm understanding, you want to be able to use the gallery filters (Categories, Themes, Techniques, etc) but limit the search to only your own gal...

Sorry all, we're working on getting the spam cleaned up.

Ok, this option is live for any of us to change on the backend now. @traveler I have this set on your account already. If anyone else wants the option of signature confirmation on all of their orders, please send us an email or reach out otherwise and let us know!

I wonder, I see “mailboxes” at UPS stores…maybe call a local one and see?   Can you get something like a P.O. Box at a US post office?  OR…I read to just use the address of your post office.  Have your delivery sent there.   Amazon now has delivery lockers they put your packages in.   Sorry you hav...

As part of the checkout update, we added a new page to manage your lists here: https://www.acherryontop.com/myaccount/lists This is in the dropdown when you hover over your name on desktop, or you can get to it by clicking on My Account and viewing the My Lists page. I believe you can also click on ...

Notify Me should be working again now - let us know if you're still having any trouble!

I'm seeing the same thing - we'll have Brandon take a look ASAP.

That's strange - there was a points discount applied to your order but it didn't actually discount anything. I've got that fixed and we'll refund the extra $5 once the order ships out. Sorry for the trouble!

Great question - I don't think we have a way to easily do that right now unfortunately. I want to say that some (all?) FedEx Express shipments can be changed to hold for pickup on their website if you have FedEx Delivery Manager set up for your address. We also automatically give the option of addin...

I just placed an order and noticed I can't rename or delete a folder. Are you talking about Lists? We do have the option to delete them from this page: https://www.acherryontop.com/myaccount/lists I'm pretty sure there isn't currently a way to rename them - you could potentially create a new list w...